Return and Refund Policy

At Exactopep LLC, we are committed to providing quality research materials and dependable customer service.

Return Eligibility

All sales are generally final.

Due to the nature of laboratory research materials, orders cannot normally be canceled, modified, returned, or refunded once placed.

In exceptional circumstances, customers may submit a return or refund request within 14 days of the original purchase date, subject to Exactopep management approval. Approved returns must be unopened, unused, and in their original sealed packaging..

Shipping Delay Exceptions

If an order arrives after the standard 14-day return request period due to shipping delays, customers should contact Exactopep promptly upon delivery.

Such requests will be reviewed on a case-by-case basis at management’s discretion, subject to applicable law

Return Shipping

Customers are responsible for return shipping costs unless the return results from an incorrect or defective product supplied by Exactopep.

Refund Processing

Once an authorized return has been received and inspected, approved refunds will be processed within 5–7 business days to the original payment method. Additional processing time may be required by the customer’s bank or payment provider.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly through our Contact Us page. Include your order number and a description of the issue so we can review and resolve it appropriately.

Return Authorization

Customers must contact Exactopep through our Contact Us page before returning any product. Return instructions will be provided after the request has been reviewed.

Research Use Only

All products are supplied exclusively for qualified research and laboratory purposes. Products are not intended for human or animal use.

This policy does not limit any rights or remedies available under applicable law.