Shipping & Delivery
At Exactopep, we aim to provide clear shipping information and reliable order fulfillment for qualified research customers. Please review the following information before placing your order.
Shipping Locations
Exactopep currently ships within the United States only. International shipping is not available at this time.
Shipping Rates
We offer simple, flat-rate domestic shipping based on the total number of individual vials ordered.
- 1–20 vials: $14.95
- 21 or more vials: $19.95
Shipping charges are automatically calculated and displayed during checkout. Multiple products within the same order are counted toward the total vial quantity.
Order Processing
Orders are reviewed for payment confirmation, product availability, and applicable purchasing requirements before fulfillment.
In-stock orders are prepared for shipment following order verification and processing. Shipping and delivery times may vary depending on order volume, carrier operations, and destination.
Backorders & Restocking
Some research materials may remain available for ordering when current inventory is temporarily insufficient.
Available on Backorder: Please allow approximately 7 business days for restocking before shipment. Shipping transit time is additional.
Backorder availability will be identified during the ordering process. The estimated restocking period is not a guaranteed delivery date.
If a significant fulfillment delay occurs, we will contact the customer with updated information.
Shipment Tracking
Once an order has shipped, tracking information will be provided when available. Customers can use the carrier’s tracking service to monitor delivery progress.
Actual delivery times depend on the shipping carrier, destination, and circumstances outside our control.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping information, please contact us as soon as possible. Address changes may not be possible once an order has been shipped.
Questions About Your Order?
For questions about shipping, order status, or delivery, please visit our Contact Us page.
Please include your order number when contacting us about an existing purchase.